FAQ
Who do I contact for assistance placing an order online?
We’d love to help. To get started, email us at support@shompelinen.com.
What size should I get?
Please refer to our size guide.
What if the item I am looking for is out of stock?
Not to worry, we’re working on it! Sign up for restock notifications to receive an email notification when your desired product is back in stock.
What payment options are available?
We accept Paypal, debit or credit card. We also offer Klarna to US residents.
Do you offer layaway options?
Yes, we offer Klarna as a payment option for our US customers, so you can enjoy now and pay later through four interest-free instalments. Klarna splits your purchase into equal payments, charged to your credit or debit card automatically every two weeks beginning at the time your order is confirmed. No bills are sent—you can simply get comfortable with your new ettitude purchase. View complete terms or check the status of your Klarna order.
How does Pay later in 30 days work?
Pay later allows you to try your order before you buy it. If eligible, no upfront payment is due and your order will be shipped as normal. Once your order has shipped, you’ll receive an email with instructions to pay.
Is there a fee to use layaway options?
There are no fees when you follow the payment schedule and make payments on time. Learn more about Klarna’s terms and fees.
How does financing with Klarna work?
It's simple! Shop at any online store that offers Klarna monthly financing, and choose a flexible plan to pay for your purchases over time. You will know if you are approved in seconds, and can then complete your purchase. You will receive an email notification of your purchase from Klarna, and can manage your transactions in the Klarna App.
Will layaway options affect my credit score?
Klarna’s layaway options will not affect your credit score, but they do take credit history into consideration to approve your application.
What if I need to change my order?
Email your name and order number to support@shompelinen.com